The Biller Genie staff is amazing. Timely responses, helpful and professional. The product is easy to use and it has helped our company to streamline the invoice and collection process.

Dalese and the team at Biller Genie are highly responsive when you have any questions regarding the software.

We are new customers of Biller Genie and I want to thank DALESE RUSSELL for the wonderful help she provides.

customer/Technical support is amazing and very quick to respond

Biller Genie is fantastic! It works with QuickBooks seamlessly and makes billing easy. The automated system does the collection work for me and is a super time saver. Javier has been an excellent resource when I need tech support. He responds quickly and works efficiently. We have been very happy with this product.
12/23/25 - Updating this review. Dalese Russell helped me today and she was excellent. BillerGenie is so user friendly, but today I posted a credit card payment twice and within a couple of minutes help was on the phone and the problem was resolved. Dalese followed up with an email reminder on how to follow up to make sure the situation was corrected with the credit card company. I can't say enough good things about the tech support and the program. Thank you!

Anthony Amaro was very helpful and professional in helping me - 5 Stars. He helped me find the secret decoder ring. Initially, it was hellacious trying to contact anyone. They don't make it easy. But, nice people, once you do get a call back.

DALESE RUSSELL was just very helpful to me (12/2/2025). Intelligent, responsive, helpful...she just walked me through it with ease.

Great experience so far! We are on our 3rd day of going all in with this platform. We are finding random little adjustments that need to be made, but the support team has been very attentive to emails and works on getting either behind-the-scenes adjustments fixed or working with merchant partners to make things easy for me to keep working with my customer base.

Awesome customer service! Caleb was amazing and he handled all of my issues! We had an issue for the past 2 weeks and he was able to solve it

Spoke with Maria today regarding our property owners not receiving their invoices. She indicated that Invoice Messenger was turned off and was very helpful in getting us back working.

My company has been a Biller Genie customer for several years. Their system is easy to navigate, but their customer support is where they really shine. I typically don't have issues but when I do have a question or concern and get in touch with their tech or customer support team they are so helpful and nice, and take care of my issue right away. Today I was helped by Dalese, she is so professional and understood my question and was able to provide the assistance I needed within a few minutes! Thank you Dalese!

Tech was indeed very helpful. very friendly and easy to follow

Dalese (hope I spelled her name right) was awesome! She walked me through everything and even stayed on the line with me to make sure everything went through. It’s so nice to talk to someone who is nice, caring, and efficient. So impressed! I just recently started using biller genie and this kind of support makes me so happy I switched over to biller genie. Thank you!

Here’s a polished Google review you could post for Dalese at Biller Genie:

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As a new client, I really appreciated how professional, responsive and thorough Dalese from Billergenie Tech Support was in helping me with a profile issue. He made sure everything was set up correctly and even followed up afterward to confirm everything was working smoothly. It was a very positive first tech support experience. Thank you, Dalese for setting the bar high!

I just had the best experience with Biller Genie's Caleb Johnson. I was having trouble syncing QB with Biller Genie. Caleb did the whole thing for me in a Zoom meeting and made sure everything was syncing properly.

Biller Genie is a great product connecting QB desktop to my merchant services provider.

I have been using them for about 9 months. As a CPA who deals with tax filing, I need the highest level of security. I have had an issue a number of times over the months where Biller Genie was not syncing with QB so my invoices were not getting sent and payments were not processing.

I understand now that this was due to my strong firewall that I have in place.

So, it has been frustrating. I just worked with Caleb Johnson of Biller Genie and it looks like everything has been resolved.

I do like the product and do recommend it. Just be aware that firewalls give it problems, although they are rolling out a new version now to solve those issues.

Caleb Johnson helped getting my new pc back synced to my quickbooks this morning. Very knowledgeable and professional. A pleasure to deal with. Thank Caleb!!

I called in a complete panic, frustrated and stressed, but Thomas Sutton was incredibly calm, patient, and ready to listen to every detail of my issue. His professionalism immediately put me at ease. He quickly assessed the situation, explained everything clearly, and fixed the problem right away. He even went above and beyond to help with a few minor requests.

Thomas made me feel like a valued customer, and I truly appreciate his outstanding support. He definitely deserves a raise! 😊

Maria was very helpful and was able to resolve some issues we were having with our payment processing.

Biller Genie is great to work with. Dario was able to answer my questions and resolve the issue I was having.

I worked with Thomas of Biller Genie he took the time to walk me through the software, like no other. He dropped my blood pressure by a significant amount. I really appreciate his attention to detail!

Maria Hernandez - an extremely qualified example of experienced engineering & problem-solving capabilities. She gets five stars for professionalism and possessing the characteristics of patience and kindness as well as having excellent product knowledge. She knew this program, she knew this software and she knew exactly what to do. I tried everything to produce the proper sync process but there were too many features I was just not familiar with and to her they were second nature. She was quick to. I was truly impressed with her and her skills. In the beginning of our zoom session, my microphone went dead. She could not hear me or anything on my side and she orchestrated that entire session on one screen and single handedly. I'm saying plainly, she was awesome. Maria Hernandez, a Biller Genie expert, THANK YOU.....

So far so good! I am just getting set up with Biller Genie for our company and have run into a couple of minor issues. Everyone there has been very helpful - Jake & Dario in I.T. and Karim for account questions. Every associate I talked to was professional and able to answer my questions and solve the problems.

Maria H. provided friendly, extremely efficient, and knowledgeable service when assisting with an email change request on our account. Thank you!

I have been using Biller Genie for over a year now and have had great results. I love the integration with QuickBooks Online. Very rarely do I need to contact support, but when I do, they are very responsive. I had more of a question than an issue and Kensley answered my question professionally and quickly.

Thank you for the phone call from Michael R. He answered and explained the gateways, change from Xero to QB, and what all this entails. He was thorough, kind, professional, and cared enough to make sure I understood. He did mention that my client had received a phone call also. If the phone call to my client was as good as my call from Michael, WOW! Thank you again.

I add an issue with syncing to QuickBooks. Biller Genie set up a zoom meeting with tech support and they got the issue resolved right away. Very pleased with the tech support!

Maria Hernandez in tech support, (6 out of 5 stars) '
Biller Genie platform (4 out of 5 for ACH payment storage)
Maria,
Thank you for collaborating in the resolution to a very complex, stressful and frustrating problem storing and completing ACH payments with a client with 14 sub accounts. I appreciate your diligence and your professional demeanor during a very long 2-month issue. Your help facilitated the final resolution.
Biller Genie tech support is great! I give them 5 stars in effort and professionalism - not just for this call but for all calls for guidance.
In this case I am giving the BG platform/programming 3.5 stars for ACH payment, storage, and monthly auto-payments.
When customers enter their ACH information, an error msg pops up; therefore, the client enters the information again and again. One client entered the information 16 times trying to make payment. The authorization form that is required to store ACH payment is stored in the customer profile vault however customers are not emailed the form nor directed to their vault to complete authorization. The only reason that I discovered a problem is because customers that always pay on time had balances past their normal pay time. There is not a report allowing you to see which customers have uncomplete ACH authorization forms. I had to manually go in to each customer in question 1 by 1 to see if their ACH was authorized or not. I had to manually erase all double ACH entries 1 by 1 and then contact each customer with a "pending authorization" to instruct them to sign the authorization that I manually emailed. This may be a payment processor issue so I may be frustrated with the wrong party. We are a small company so tasks like these take a long time and negatively effect cash flow. It also gives the impression of being less than knowledgeable while handling private financial information that people are rightfully cautious about giving because of cyber hacking. That was issues with clients with one service address.
My client with 14 service locations had an issue with ACH storage that was just (if not more) complex that the others with one service address.
On a positive note, we had very little if any issues with stored Credit Cards or credit card payments.
Overall, we do like BG and tech support is GREAT.
I want to also thank Brandon Insalaco tremendously. We spoke about 5 times regarding this problem. He was helpful each time. And I would like to thank Zayan Ishaq, Caleb Johnson and Thomas Sutton for working with me.
With all that said,
The ACH storage/payment issue created enough grief and angst that it cannot be overlooked.

Maria Hernandez in Tech Support provided excellent assistance with our business account. I truly appreciate her responsiveness and the thoroughness with which she answered all my questions, as well as the additional information she provided. I am very glad that I had her help in getting everything sorted out.

I have partnered with Biller Genie for a long time now and wanted to give kudos to their Support Team, specifically, Kensley. Kensley helped me with a client issue and was extremely patient and diligent in getting to the bottom of the issue. In the end, it was user error and nothing to do with Biller Genie's side. I want to personally thank Kensley for his efforts! Thank you!

An update.. we recently had a hacker make their way into our account. Fortunately my staff and I monitor communications and were able to contact Biller Genie quickly about an invoice sent out of our account by someone other than our company. Caleb, Anthony and Melissa as my team all worked quickly and thoroughly to be sure the account wasn't compromised. It's a pleasure working with everyone at Biller Genie. We are still very happy we made the switch!

We just recently started with Biller Genie and it's been a great experience. They've worked with us in phases to be sure we understand how to use the process. The tweaks we've needed to make to our current process are minimal. Our go to person now is Melissa Gacek. She is enormously helpful! I can't say enough good things about everyone there. They all really do care about us getting the most out of what they offer. So glad we jumped on board!

Juan Tobon's technical support was amazing! Thank you for quickly resolving my issue Juan!

I've had a great experience using BillerGenie for merchant services. The platform is efficient, easy to navigate, and has helped streamline our invoicing process significantly. I’d especially like to recognize Lucas from customer service—he was incredibly helpful, knowledgeable, and patient while walking me through some setup questions. His support made the onboarding process smooth and stress-free. Highly recommend both the service and the team behind it!

just spent some more time working with the folks over at Biller Genie and I truly understand why their reviews are so great. They have such a phenomenal team. Not only are they super helpful and willing, but their knowledge and skill sets are amazing. Highly recommended.

This review is specifically for Juan Tobon and NOT Biller Genie. I don't love BG and will be migrating away from it very soon. However, the customer service I have received when I have problems has been great and Juan just reinforces that experience. Biller Genie is lucky to have him.

This is a new partnership for me, and I am more than impressed with the follow up and customer service that BillerGenie has provided. Many thanks to Stephen Porras and Melissa Gacek and their entire team for their attention to detail and continued follow up. I look forward to a long and lasting business relationship.

Biller Genie has been a great help in our billing process. It has saved us a lot of time in processing credit cards and receiving payments in QuickBooks.

We had a small syncing issue with a payment, and Caleb in Tech Support helped us quickly and fixed the simple problem.

Brandon was awesome! He called back right when he said he would and got straight to my problem. Biller Genie customer service is top notch.

I have been a client of Biller Genie for several years, but in business you always get tempted when they claim the grass is greener on the other side of the bank, and I tried that and I rapidly returned. The return was not without hicupps, but Biller Genie has a team of competent experts that made everything seemless, specially Anthony Amaro who went above and beyond the call of duty to understand my situation, and successfully resolved the issues. In the end, when you are making a decision in who to trust your money what matter the most, is Customer Service, Transparency and Communication every step of the way, and you get that from Biller Genie. Others promiss you the world, but they don't deliver.

Biller Genie is very quick to deal with any issues - which are few. We have been very happy with this service and Brandon is exceptional. He immediately addressed my problem and got it solved almost immediately. He was great to keep me in the loop with what was being done.

I am new to Biller Genie and had to figure out some missing pieces of a big puzzle I had on a client account. Melissa was fabulous. She was very knowledgeable, detailed, and patient. Absolutely loved working with her. I look forward to next time.

Biller Genie is THE BEST!!!!! Have nothing but good, no exemplary things to say about BG!! I am in the Merchant Processing Industry. As such, I encounter businesses on the daily that use/depend on Quickbooks for their accounting/bookkeeping needs...Biller Genie allows them to use third party processors to ensure that they are getting the best bang for their hard earned buck when it comes to accepting credit cards! In fact, after BG does their MAGIC, the end user actually has WAY MORE functionality with Quickbooks than before integration...it is mind blowing actually! Also, as due course, I work with various POS platforms on the daily and I can also report that a lot of them, the majority in y experience, are not too customer friendly...NOT Biller Genie!!! EVERYTIME I contact them, they are SUPER friendly, courteous, knowledgable and just down right nice Folks...a sincere pleasure to work with! I actually spoke with Jordan earlier today in regards to a mutual client and he is just SOOOOOOO,SOOOOO nice! A TRUE consumate Gentleman! Thank you Jordan!!!! And thank you to the entire Biller Genie Team for your ongoing support and and unbridled desire to be the best in the Industry!!!! You Guys ROCK!!! I highly recommend Biller Genie...the game changing product, World Class Service and a WONDERFUL Corporate Culture that has to be experienced to fully believe!!!! Thank you Jordan, Michael and the entire Biller Genie Family...from our PayBright Family to yours...thank yall!!!!!!!