ShipStation
- Pricing
-
Free plan available. Free trial available.
- Popular with stores like yours
- Based in United States
- Rating
- 3.9 (578)
- Developer
- ShipStation
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Power your entire fulfillment operation from one platform
ShipStation is the shipping and fulfillment engine trusted by over 1 million businesses. Our powerful platform helps Shopify merchants streamline their operations, save money, and ship orders faster. Automate your process with powerful rules, manage orders, inventory, and returns all in one place. Get up to 90% off rates from major global carriers like USPS, UPS, FedEx, DHL, RoyalMail, Australia Post and Canada Post.
- Automatically import orders from all channels and print 100s of labels at once
- Access major carriers to create labels, compare shipping rates, and track orders
- Set shipping rules based on delivery date and smart route orders to warehouses
- Create branded tracking pages, shipping labels, and returns portals
- Control inventory by syncing stock, forecasting needs, and managing locations
- Popular with stores like yours
- Based in United States
Languages
English
Works with
- UPS
- FedEx
- NetSuite
- Royal Mail
- Avalara
- Australia Post
Categories
Labels and packaging
Pricing
External charges may be billed by ShipStation separately from your Shopify invoice. Learn more
Free
Free
- 1 user and 10 shipments (varies by geo)
- Discounted Carrier Rates
- Tracking emails
- Chatbot support
Starter
$14.99 / month
Variable based on geography and monthly order volume
- 3 users
- Unlimited store connections
- Automated rate shopping
- Return labels
- Basic automations
- Reporting
- Email support
30-day free trial
Standard
$29.99 / month
Variable based on geography and monthly order volume
- 10 users
- Unlimited automations
- Combine and split orders
- Bring your existing carrier accounts
- Returns and Exchanges
- Basic warehouse management
- Shipping API
- Phone support
30-day free trial
Premium
$349.99 / month
Variable based on geography and monthly order volume
- 15 users
- Inventory management
- Auto-Split
- Cubiscan
- Open Database Connectivity (ODBC)
- Dedicated account manager
30-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (578)
I had a major problem that resulted in my account being immediately blocked by shipstation. Regular support was no help at all and kept giving me different reasons why that were conflicting. I posted a 2 star rating here, and a manager quickly reached out and got the problem figured out and sorted with a very reasonable explanation on why; which allowed us to remedy the issue and restore our account. Thank you for the help Justin, you restored our faith in shipstation and we are glad we do not have to look at other solutions.
Hi there, thank you for reaching out and for bringing this to our attention! Our team has located your open ticket regarding this issue, and a manager will be in touch with you to get this taken care of. Keep an eye on your inbox for a message from us!
We had our onboarding call with Chelly today for our new ShipStation setup, and I have to say it was one of the best onboarding experiences I’ve ever had.
We’ve been using ShipStation in our Canadian store for over five years, and somehow she still managed to show us things we never knew existed. Her knowledge was impressive, but what really stood out was how she shared it.
Chelly brought a warm, genuine, human touch to the entire session while still being completely professional. Every question we had was answered clearly and confidently, and she never made us feel rushed. Instead, she encouraged us, made learning easy, and kept the whole experience positive and enjoyable.
It’s rare to come across someone who brings that mix of expertise, kindness, and energy to their work. Chelly did, and we’re truly grateful.
Highly recommend her — she made a real difference for us today.
Shipstation has a stranglehold on shipping, so I still use them for some things. But they are exceedingly bad. For example, 19 days ago Shipstation changed international shipping defaults so that I am now covering duties and taxes for international shipments. But, they did not notify me or my team of this setting being defaulted to "on" all the time. The result is that I have accidentally incurred massive costs that were meant to be paid by my customers and that I did not account for. I'm still waiting on invoices to come in from my couriers to see what the total loss is.
I contacted their support and they showed me how to turn this off. But when I asked about why it was set to on for 19 days, and why no one notified me of this critical change to defaults; the best I got was an apology. I wonder how many users are unwittingly incurring these fees. The setting is burried well below the customs declaration in an area with obscure an infrequently used settings, so I suspect that many users are not aware.
Thank you for taking the time to share this feedback, and we’re truly sorry for the frustration you’ve experienced. We understand how unexpected duties and taxes can significantly impact your business, and we take concerns like this very seriously.
We did want to clarify one important point: the Delivered Duties Paid (DDP) option was not automatically enabled for merchants. This feature required an explicit opt-in through a Pendo in-app message. It’s possible that the prompt may have been missed or unintentionally dismissed, but we did not turn this setting on by default or make changes on behalf of users.
That said, we completely understand how easily something like this can be overlooked, especially during busy order periods. Your experience highlights the importance of ensuring feature changes and optional settings are communicated as clearly as possible, and we’re actively reviewing how we can make that even better.
Our team will be reaching out directly to discuss your situation and see what options we have to help make things right. If you have any immediate questions in the meantime, please don’t hesitate to contact us. We’re here to help!
Support
App support provided by ShipStation.
Resources
Developer
Launched
November 14, 2011
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