We updated our boiler (UK) and were told that for app access to our hot water and heating system, Hive was basically the only option. We have had issues with the hub since day one and we’ve found Hive’s team very difficult to work with. We haven’t wanted to subscribe to their premium service as it’s not something which we need, and as a result, Hive have refused to provide any support when their hardware malfunctions. Almost daily issues with the hub and thermostat going offline, so remote control of the system impossible. Have tried troubleshooting numerous times and even had the original installer come back to try to fix it- but the problem is with the Hive system and they’re apathetic to the matter. If we had to redo it, which is seeming to be more and more likely as the days go on, we would not allow a Hive system to be installed.

Overall I’d say I’m pleased with the app. It’s incredibly simple to add new devices and configure them. The usability of the app is pretty good with the exception of 1 thing: make it so that I can turn on/off devices from the dashboard. Having to go into each device to turn them on and off is a bit of a hassle. (Note: I do have actions and schedules for a few of them so I don’t need to go into the app all the time, but there is still a need to manually turn on/off lights and switches regularly. Secondly, add the capability to group switches in addition to light bulbs. I have a group of switches that controls Xmas lights that I would like to turn on/off with a single tap. Thanks!

This product doesn’t work. I was given this product from my energy company. I never worked up the nerve to try to put it together and so it stayed unopened in the box for a year or so but amidst this time of quarantine I decided to put it together. I started off plugging in it as the app instructed it blinks green. I thought that showed some promise so I plugged in the Ethernet cable into my router and the green light continued to blink. I decided to type in my hub ID and all I got for the next hour was... sorry we can’t find you HUB. Wow! I mean really?! I have 2 door sensors, 2 color changing light bulbs and an active plug that are just left to rot because the HIVE is crappy! I don’t know if it’s the app or the product, but a pointer to whoever runs this company your product is supposed to WORK!

Worked great at first but now the air and/or heat doesn't kick on when it's supposed to. For instance, I'll have set the temp to 72 for the air con. I'll notice that it feels warm. I check the app and it'll indicate the temp at a degree or two higher, but no air. The air will THEN kick on, as if opening the app triggered it to finally work. Then I'll feel the air con but it won't be indicated within the app. Not good when setting a temperature doesn't actually work. This is a recurring problem and I only decided to write a review after it'd been going on for over a month now. Sadly, I feel like perhaps I should have spent a bit more for another more popular brand that was recommended to me...

I love Hive. Everything is so easy to set up and even my dad likes it and he hates technology. The app is user friendly and easy to use. Just one thing, I think you should make some improvement to the Apple Watch app because some of the data that it gives you, isn’t accurate. That’s only like 40% of the time. But the controls work perfectly fine. I’m giving you guys 5 stars everyday.

I have been having trouble using the app since yesterday. Looks like a new version was updated and evidently it affected being able to login or use the app to control your lights. I have Alexa and I’m able to use her to turn my lights on or off up or down but I’m not able to use the app. It says “ooops there’s been an error trying to log in to your account try again.