I have asked the staff if I could get refund for the balance cash in my app wallet and I was told I can’t. I also don’t agree there should be a minimum amount $10 for each top-up.In Singapore, if business has ceased, consumers can still claim back the unused portion of the prepayment made. More over Starbucks is an active business and should allow the withdrawal of consumers’ app wallet cash.Your strategy to encourage app adoption should be promotions and making deposit into wallet / payment convenient. I noticed your app require key in of card details. Who carry their credit card everywhere now except in their Apple wallet or Google wallet? It should allow users to deposit / pay directly via Apple / Google wallet. Brands like Luckin Coffee, McDonald’s etc are fantastic in this.Hope to see this change reflected.

So the rewards system is redemption-based, ergo if you have 59 stars and you were to “redeem” the 50 stars reward, you are left with 9 stars and you have to restart all over again before you can “redeem” the 60 stars reward. However, the UI shows a progressive stepper, leading people to think that once they reach a milestone, they are eligible for a reward. Not a redemption or deduction of stars/points. When redeeming, there is no screen showing the “deduction” of the stars and the balance Stars should user choose to redeem. The word “redeem” can be interpreted as “redeeming” the reward, not “redeeming the stars” or “expending the stars”. Awful user experience! The difference between a 50 stars redemption and 60 stars redemption is $2.50 discount vs. one free Grande Drink. A huge difference if someone were to mistakenly redeemed at 50 odd points.Your app currently has 1.7/5 stars on the App Store. Do you even care?!? It’s like Starbucks don’t even value their paying customers.

If the app is unstable for creditcard top up transaction, pls remove this option! Creditcard transaction went thru and the app just hang! the top up amount didnt reflect in my starbucks acct! I thought that its just slow. But it had been hours and amount still didnt reflect top up?! How can i ask for refund for this?? Tried to use this app to submit feedback. Tried submiting 4 times! The app is either hang and no response or it just show that verified is expired so this form submission is cancelled. This app is not suitable for payment transaction and a forms submission. Not stable! Now, i have to wait till next working day to call in the main office to ask for refund of my top up amount! Wasting time!

This needs urgent investigation. It’s been down since last Sat and keeps showing invalid errors. Every time try to make payment without saving credit card, the app hangs at the payment gateway. Despite it failing my card still gets charged for the unsuccessful transactions. What’s worse, I noticed fraudulent Google Play charges on same card shortly after!!! When I using an iPhone and having no Google accounts linked. This started happening a week after I had issues with this app, nv experience before this. I strongly suspect it’s related to security flaw, issue with the payment gateway used by this app. My card was compromised, this app seems to be the common link.