Turo is a good option to the regular options from the airports. I think being able to communicate with the host is important to both parties. App is easy to use as well with finding cars. Only 2 things I found was that you can’t delete previous communications from the inbox. If I have a host and communicated with this person a year ago I should be able to delete this message as it’s no longer necessary for me to see it. Also I noticed some hosts had over 1000’s of rides but no reviews. One I saw had 18,000 and no reviews. It just doesn’t make sense and I kept away from this host as I don’t know if they are any good or if there was a glitch in the system.

After taking payment I had to verify my email then had to photograph both sides of my license and take a selfie of me holding my licence. Then I had to verify my phone by text message. My eSIM didn’t allow texts so I spent three hours going over the issues with the Turo help line that couldn’t help. I contacted the car owner who tried and unbelievably couldn’t get the booking confirmed so she drove 20 minutes to my hotel and used a personal telephone number she had and went through the whole booking process again until the booking was confirmed by verifying her number. Without her the booking would have been cancelled and there is no warning of this until after payment has been taken. Got a great car and a great host but the app is useless. Next time I’d pay the extra to rent from Avis. Apart from this I received countless emails throughout the rental asking for the same photos already submitted and after the return more emails telling me I was late to return and in violation of the contract. I contacted the owner who explained it was normal for the app and I should ignore it. The app is a great idea very poorly executed and dreadfully managed.

Horrible Customer Service and Dishonest Policies. I am absolutely appalled by the treatment I’ve received from Turo. After a roadside incident during my trip, I reached out expecting the bare minimum of customer support. Instead, I was told the issue was my liability, and they refused to reimburse me for onward travel or refund my reservation. Here’s the truth: Turo does not follow traditional insurance policies—they hide behind vague terms and conveniently shift all responsibility onto their customers. If you’re going to operate with non-standard policies, you should make that explicitly clear instead of leaving customers to discover it the hard way. This isn’t “non-traditional”—this is HOW TO SCAM PEOPLE. Turo completely disregards its users and cares only about avoiding liability. There is ZERO accountability, ZERO support, and absolutely NO care for customers when things go wrong. If you’re considering using Turo, don’t. Save yourself the headache, stress, and financial loss. I will never use Turo again, and I will make sure others know exactly how they operate. This company is dishonest, irresponsible, and unworthy of anyone’s trust. Avoid Turo at all costs.

First of all, the app has some sort of memory leak or similar issue which causes it to slow down as I use it. Within a minute or so it becomes completely frozen and unusable. This occurred before and after the latest update. The issue is so bad I can’t complete a car booking and need to use the website.My second complaint is that the very first car I booked was cancelled by the host. It was a 4-week booking and the cancellation caused a lot of stress. This undermines my confidence in Turo. I can see that Turo penalises hosts for cancelling, but I need to rebook as soon as possible and so I ended up just cancelling it myself. Personally I think the renter should receive some minor compensation from the host as such cancellations can prove extremely costly. I ended up having to pay an extra 100 USD for the next car.Update: The app now fails to start at all and crashes immediately. I’m using an iPhone 15 Pro and there’s nothing wrong with my device or any other apps.