As part of one of the largest senior living organizations in America, TerraBella communities have earned Great Place to Work® certifications from 2022–2026. At TerraBella, culture, growth, and heart define who we are. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to build a meaningful and rewarding career.

TerraBella Senior Living is looking for a Regional Director of Operations.

The Regional Director of Operations supports, leads and directs the Communities to operational and financial success. Directly responsible for achieving each Community’s resident satisfaction, delivery of resident care and services, occupancy and revenue goals.

Responsibilities:

• Manages the organization’s operations by directing and coordinating activities consistent with established goals, objectives, and policies of TerraBella Senior Living.
• Communicates a clear, resident focused vision to communities
• Reviews annual resident satisfaction survey. Develops and deploys programs to ensure and increase resident satisfaction
• Manages the Executive Director of each community. Holds Executive Director accountable for achievement of community specific and organization wide goals
• Develops plan to meet NOI expectations with each Executive Director
• Ensures budgeted revenue is achieved or exceeded by maximizing occupancy
• Develops and executes plans to increase occupancy
• Reviews monthly financial statements, implements plans of action with Executive Director for deficiencies
• Manages Regional Director of Resident Care. Responsible for ensuring compliance with state and federal guidelines and standards of care are followed.
• Maintains strong knowledge of competition
• Performs above duties by being a visible presence in the communities
• Generally, spends four days per week at the various communities. Remainder of work is regularly performed from the corporate office
• Other duties as assigned 

Supervisory Responsibilities:

• Oversee and/or manage efforts related to recruitment, hiring, employee relations and separations of Community Leaders in accordance with policy.
• Responsible for oversight of Community Executive Directors, maintaining full responsibility for efficient operations and compliance with the financial goals established in the approved Operating Budget within the Region.
• Responsible for oversight and direction of Directors of Resident Care. 
• Responsible for delegating authority, responsibility and accountability to the responsible leader. 
• Lead the Regional team in support of the mission and values of the organization in accordance with community values.
• Demonstrate an attitude of teamwork when interacting with Community Team Members; take ownership of job responsibilities through prompt and appropriate follow-up to issues as they arise (ensuring appropriate resolution); anticipate needs of residents and/or Community Team Members in a proactive fashion.
• Promote development of team management skills, capabilities and sharing of best practices through participation in and leadership within Region.

Qualifications:

• A minimum of a Bachelor’s degree in a related field
• A minimum of five years’ experience in a Senior Living leadership role that includes Sales/Operations responsibilities

Why Join Us

Discovery Senior Living Earned Coveted Great Place to Work Certification for 2025-2026!

A large part of what makes Discovery different from other companies in this industry is our willingness to embrace change. At Discovery Senior Living, we are constantly challenging how we are doing things to ensure the lifestyle we are offering our residents is absolutely the greatest value proposition in the marketplace. It’s just as important to us that the environment and culture for our team members are constantly refreshed. In addition, embracing and even encouraging change brings a never-ending supply of new energy to our business and our culture. That energy translates to other far-reaching positive impacts on our residents as well as our team members.

Find out what makes working at Discovery unique in the world of senior living.  Discover Your Purpose!

Our Culture & Values

So often, what brings people together is deeply rooted in who we are and what we stand for. At Discovery Senior Living, we’re unified by certain, core values, which we call our “Pillars of Excellence.” They make up the fabric of our company, and include TEAMWORK, INTEGRITY, PERFORMANCE, ACCOUNTABILITY, COMPASSION, HARD WORK and CREATIVITY.

Individually, they are our virtues, and together, they make up a roadmap which helps us foster innovation and success.

Benefits You’ll Enjoy

For eligible employees, we offer a comprehensive benefits package that includes competitive pay, medical, dental, vision, life, and disability insurance, paid time off and holidays, a 401(k) with employer match, paid training and career growth opportunities, wellness-related benefits, and additional support through our Employee Assistance Program (EAP). 

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE D/V

A Note to Applicants

This job description outlines the general nature and level of responsibilities for this role and is not an exhaustive list of all duties. Qualified individuals with disabilities, as defined by the ADA, must be able to perform the essential job functions with or without reasonable accommodation, as determined on a case-by-case basis.

Agency Policy

We do not accept unsolicited resumes from staffing agencies. Please refrain from contacting hiring managers directly.

Employment Scam Warning

We only post jobs on our official careers site and accept applications through that platform. We do not conduct interviews via text or social media or ask for personal or banking information.

Regulatory Compliance & Background Screening

Discovery Senior Living complies with all applicable federal, state, and local employment laws and regulatory requirements governing hiring practices, background screening, and workforce eligibility. Employment may be contingent upon successful completion of state-mandated and/or federally required background screenings, which may include criminal history checks, fingerprint-based screening, Level 2 background screening, registry verification, and other screenings required for healthcare and senior living roles with direct or indirect resident access.

Certain positions may be subject to additional requirements under federal programs, including CMS, Medicare, and Medicaid regulations, as well as state-specific licensing or regulatory agencies. Screening requirements vary by role and jurisdiction, and candidates must meet all applicable standards as a condition of employment. These measures support regulatory compliance and help maintain a safe, secure environment for residents, families, and team members.

Employment in Florida is contingent upon completion of a Level 2 background screening in accordance with Florida AHCA requirements. Applicants will be required to complete fingerprinting and background screening through the AHCA Clearinghouse. For more information, please visit: https://info.flclearinghouse.com.

Thank you for your interest in TerraBella Senior Living careers.  If you have any questions about the position you are applying for, please contact the community directly. 

No agencies, please. We do not accept any unsolicited resumes from agencies under any circumstances. We receive inquiries from agencies daily. Agencies should not direct any inquiries or emails to hiring managers. Thank you.

EOE D/V

TerraBella Senior Living is hiring a Resident Care Specialist role to our team.  LPN with compact license required for travel to all TerraBella communities in TN, NC, SC, VA, KY, and GA.

The Resident Care Specialist is a corporate role assigned to supplement a community Director of Health and Wellness (DHW) or assume the role if the position is vacant. The position is responsible for the overall operation of a Community’s Resident Care Department and for meeting or exceeding its clinical, regulatory, and financial expectations. This position may be assigned to assist with the recruiting and training of Directors of Health and Wellness. The Resident Care Specialist may be assigned to work on division projects periodically and provide Divisional oversight of Resident Care Departments.

Responsibilities:

• Monitors the implementation of current policies and procedures, which reflect adherence to corporate and external regulatory guidelines. Reviews new regulatory directives and implements changes as needed.
• Evaluates and improves compliance with resident rights policies and works to resolve resident grievances.
• Conducts compliance surveys at communities. Assists in coordinating action plans to minimize liability and risks as a result of compliance surveys.
• Participates in State and Federal surveys and compliance investigations.
• Supports and reviews plan of correction progress.
• Reviews and develops performance indicators and survey data to identify trends.
• Provides in-service training and orientation to community staff regarding survey process, risk management, corporate compliance, performance improvement, etc.
• Assists Divisional Director with auditing level of care assessments for accuracy and compliance.
• Participates in the interview and selection process for community DHWs.
• Assists community to maintain knowledge of state regulations and monitors proposed changes to regulations.
• Always champions the company culture.
• Reviews and facilitates partnership with outside vendors as needed.
• Assists with education and is responsible for clinical expertise of the DHW role.
• Must be computer literate, excellent working knowledge of all pertinent software
• Is responsible for timely information reporting 
• Must stay in compliance with all state, federal, and government agencies
• Demonstrates respect and compassion in every interaction
• Conducts oneself with the highest degree of honesty and integrity in every interaction
• Demonstrates a passion for caring as evidenced by interaction with co-workers, residents, families, and visitors
• May be requested to serve as temporary Interim Director of Health and Wellness

Supervisory Responsibilities:

• Provides supervision, support and guidance to community administrators and Director of Health and Wellness staff and others as assigned to assure delivery of consistently high-quality care to residents. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Qualifications:

• Multistate Compact Licensure as a Licensed Practical Nurse Required
• Maintains knowledge of regulatory compliance in all states of responsibility.
• Current experience in assisted living required.
• Five (5) to Ten (10) years’ nursing experience
• Three (3) to Five (5) year nursing management experience
• Recent/current experience as Director of Wellness, Director of Clinical or Director of Nursing in Assisted Living required.

Benefits:

In addition to a rewarding career and competitive salary, TerraBella offers a comprehensive benefit package.  

Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays.   Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.

Thank you for your interest in TerraBella Senior Living careers.  If you have any questions about the position you are applying for, please contact the community directly. 

EOE D/V

As part of one of the largest senior living organizations in America, TerraBella communities have earned Great Place to Work® certifications from 2022–2026. At TerraBella, culture, growth, and heart define who we are. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to build a meaningful and rewarding career.

TerraBella Senior Living is looking for a Regional Director of Sales.

The Regional Director of Sales (RDS) leads sales and marketing efforts for the region including community sales teams’ productivity and census building for TerraBella Senior Living. The RDS is responsible for planning, reporting, goal setting, sales process optimization, sales training, marketing efforts, CRM training, sales program implementation, sales compensation administration, and partners with operational team and community leadership in the recruiting, selection and onboarding of sales talent.  The RDS is responsible for increasing the effectiveness and performance of the sales team.  The RDMS works closely with community Executive Directors, Regional Director of Operations, and corporate team members to focus on the appropriate priorities to ensure the appropriate objectives and goals are achieved within the community sales team Directors of Sales and Coordinators). The RDS role does not manage the Directors of Sales directly but uses influential leadership in partnering with the Executive Director at each community to maximize the productivity of their DOSs.

POSITION SUMMARY

The Regional Sales Director (RDS) leads community sales teams’ productivity and census building for TerraBella Senior Living. The RSD is responsible for planning, reporting, goal setting, sales process optimization, sales training, CRM training, sales program implementation, sales compensation administration, and partners with regional and local leadership in the recruiting, selection and on-boarding of sales talent. The RSD is responsible for increasing the effectiveness and performance of the sales team. Reporting to the Regional Director of Operation, the RSD works closely with community Executive Directors, Regional Director of Operations, and corporate team members to focus on the appropriate priorities to ensure the appropriate objectives and goals are achieved within the community sales team (Directors of Sales and Coordinators). The RSD role does not manage the DOSs directly but uses influential leadership in partnering with the Executive Director at each community to maximize the productivity of their DOSs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

• Overall responsibility of achieving sales move-in and occupancy budgeted plan for each community;
• Maintains knowledge of daily census reporting for all communities; weekly and accurate tracks reporting of sales activities, conversion ratios for DOSs as well as the reporting of Critical Success Factors.
• Develops sales strategies to meet or exceed predetermined sales goals.
• Reports on all activities and results to regional operations leaders and the Sr. Director of Corporate Sales weekly as well as reviewing these reports with EDs and DOSs on a regular basis and on every community visit.
• Coaches, trains, and assists with the management of the Senior Lifestyle Counselors (SLC), Coordinators and associated sales staff. Coaches for improved performance as necessary to achieve goals.
• Motivates the sales staff (DOSs) through effective leadership and positive reinforcement to enhance our culture and improve employee retention.
• Interviews and screens DOS candidates to ensure those hired meet success criteria and standards for the role.
• Performs community site visit audits and assessment of all sales processes; keep the DOSs and coordinator sales process manuals up to date and accurate.
• Demonstrates proficiency in all aspects of the CRM system and be able to train DOSs and marketing coordinators.
• Manages the mystery shopping and competitive shopping program.
• Listens to recorded inbound sales calls to coach sales staff at each community.
• Provides Manager on Duty sales training for each community;
• Maintains accurate competition reports for each community and has a complete knowledge of market conditions and competition, as to advise leadership on changing conditions; displays understanding of the organizations “value pricing” program and collaborates with leadership to track and adjust pricing as is necessary.
• Assures full accuracy and complete integrity in daily, weekly and monthly sales reporting. Reviews and approves commission reports for payment.
• Educates all new and existing DOSs and Coordinators to the standards of the DOS handbook. Ensures ongoing compliance.
• Visits communities in their region on a regular basis to observe individual and group dynamics.
• Assists sales team with implementation at community level with sales and marketing programs/strategies.
• Supports the design and development of educational modules to enhance professional selling skills for each DOS to improve the overall effectiveness of their sales approaches.
• Establishes and maintain compensation plans and yearly renewals for appropriate sales staff.
• Ensures that all quarterly competitive analysis plans from DOSs are kept up to date and accurate.
• Ensures that each Sales Coordinator is supporting the DOSs efficiently, fairly and following all procedures and their role.
• Other duties as assigned by Supervisor

Educational Requirements and Experience:

• Bachelor’s degree in Business Administration, Public Relations/Communications, Marketing or related field
• Five years selling in a dynamic environment; senior living experience a plus.
• At least three years’ experience in multi-community/regional sales manager role with supervisory experience 

Benefits:

In addition to a rewarding career and competitive salary, Integral offers a comprehensive benefit package.  

Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays.   Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.

No agencies, please. We do not accept any unsolicited resumes from agencies under any circumstances. We receive inquiries from agencies daily. Agencies should not direct any inquiries or emails to hiring managers. Thank you.

EOE D/V